equiNOC Ticketing System »

Ticketing Tool

Tickets solving stages,from raise the issues to resolve and closing the tickets


We provide expert services and the know-how to help you quickly implement and leverage the full potential of equiNOC-Ticket's features and functionality.Seamlessly routes inquiries created via email.web forms and phone calls into a simple,easy-to-use,multi-user,web-based customer support platform.Get features and tools than most of the expensive IT Help Desk products.

    FEATURES
  • Service Level Agreements.
  • Dashboard Reports.
  • Custom Fields.
  • Rich Text HTML.
  • Ticket Filters
  • Help Topics
  • Agent Collision Avoidance
  • Assign and Transfer
  • Auto-Responder
  • Internal Notes


Understand the ticketing system »

Solve the problems

Tickets solving stages,from raise the issues to resolve and closing es


Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.multiple agents responding to the same ticket anymore because everyone on your team can see who is working on what ticket and its status. It is so easy to set up and use that you will be able to start resolving tickets





Identify the issues »

Identify and Received Issues

Tickets solving stages,from raise the issues to resolve and closing the tickets


Every issues coming into your ticketing system will be converted to a ticket that means, the email will be assigned a status, a priority, and an agent automatically. Each team member can create a ticket view for themselves so that, when they open the helpdesk, they only see the issue and they only responsible their tickets.





Assigned the Tickets »

Assigned the tickets

The tickets will be assigned a status, a priority, and an agent automatically.


You can easily categorize and prioritize tickets and assign them to the right people in your team. IT ticketing system includes the incident management,self service,knowledge management.Seeking the ideas doubt and attachement for future reference from the knowledge base. and self-service, the most modern ticketing systems should be providing these capabilities to make the lives of IT support staff and end users as easy as possible.





Resolved tickets »

Resolved the tickets

The tickets will be assigned a status, a priority, and an agent automatically.


Resolve takes the next step and works together to complement these ticketing systems by helping engineers resolve the incident once they are entered and logged in the ticketing system. When an incident is received in Resolve, Resolve provides technicians with all the capabilities, tools, process, and knowledge to resolve the incident.





Closing tickets »

Closing the tickets

The tickets will be assigned a status, a priority, and an agent automatically.


Find the issue, problem or impact, solve the issue and proceed to close the ticket.

    FEATURES
  • A unique ticket as incident can be raised through self-service support portal, email or phone call by the agent himself.
  • If more than one ticket is raised in connection with the same issue, it gets classified as a problem.
  • Find the issue, problem or impact, solve the issue and proceed to close the ticket.