RISE AND RESOLVE COMPLICATED ISSUES IN A UNCOMPLICATED WAY
Seamlessly routes inquiries created via email,web forms and phone calls into a simple,easy-to-use,multi user,web-based customer support platform.Get features and tools than most of the expensive IT Help desk Products and you deal with any issues/incidents in your organization, managing the incidents from the moment they are captured through to their resolution.The Auto filter can also be operated manually by the Agents.The Status of the ticket is categorized as Open, Resolved, Closed and On Hold according to action applied on the ticket.Ticket locking mechanism is available to allow agents to lock tickets during response & avoid conflicting or dual responses. And so it is easy to allocate and also to start resolving tickets within time.
Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.Read more now
Each equiNOC Account can access and manage unlimited number of emails in a secured manner.Every ticket is prioritized, segregated and assigned automatically to particular agents.Read more now
Allow end users to submit tickets,track the ticket history,comments,resolve the tickets,assign the task and approvals to perform self service actions.Read more now
It also shows the various ticket properties like source, priority, type and the number of agent and customer responses. You will be able to see how many tickets your agents solved today is based on SLA policy.Read more now