Asset Management System

IT AUTOMATION APPLICATIONS

INVENTORY SERVICE DESK ITILFINAL USER TECHNICIAN MANAGEMENT RESERVATION STATISTICS KNOWLEDGE BASE REPORTS

Asset Management

Inventory

  • Import inventory’s datas from OCS Inventory NG servers with the plugin OCS Inventory NG.
  • Import inventory’s datas from FusionInventory agents with the plugin FusionInventory.
  • Inventory of the computers fleet with management of its components, disk space and TCO management.
  • Inventory of the monitors with management of the connections to the computers.
  • Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs...).
  • Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.
  • Inventory of the external devices (scanners, graphical tables...) with management of the connections to the computers - Inventory of the telephones fleet with management of connections to the computers.
  • Inventory if the software fleet with license and expiration dates management. Assignment of the hardware by geographic area (room, floor...)
  • Typing models management to make the insertion of equal configurations easier.
  • Administrative and financial Information management (purchase, guarantee and extension, damping) Filing of the materials left the inventory Management of the status of the hardwares.
  • Management of external bonds towards other applications.
  • History of the modifications on the elements of the inventory.

SERVICE DESK

Service Management

  • Management of the tracking requests for all the types of material of the inventory.
  • Management of recurrent tracking requests for regular maintenance.
  • Management of problems
  • Tracking requests opened using web interface or email
  • Business rules when opening tickets (customizable by entity).
  • SLA with escalation (customizable by entity) .

FINAL USER

  • Final user front-end for intervention demand.
  • Mail tracking of the intervention demand feature.
  • Interventions history consultation.
  • Possibility of adding comments at the request of intervention using web interface or email.
  • Approval of the solution Satisfaction survey

TECHNICIAN

  • Interventions demands priority management.
  • Interventions demands templates with management of hidden, mandatory and predefined fields and Tracking of interventions demands .
  • Link between interventions demands management.
  • Mail tracking of interventions.
  • Request validation .
  • Assignment of interventions demands.
  • Opening/Closing/Re-opening of intervention.
  • Assignment of a real time of interventions.
  • History of done interventions.
  • Displaying of the interventions to do by a technician Displaying of the history of the interventions for a given hardware.
  • Posting of the interventions to be realized by technician Check availability of technicians before assignment of an intervention Posting of the history of the interventions for a given material Management of planning of intervention Define the solution

MANAGEMENT

  • Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits...) and associated contacts.
  • Management of the contracts (loan, hiring, leasing, insurance, maintenance and service) Management of the documents related to the elements of inventories, contracts...
  • Management of the types of authorized documents.
  • Budget management

RESERVATION

  • Management of the reservations for the material in affected inventory with the park of
    loan User interface (calendar) for reservation.

KNOWLEDGE

  • Management of a basic system of knowledge hierarchical.
  • Management of a public FAQ.
  • Content management by targets.
  • Management of the reservations for the material in affected inventory with the park of loan User interface (calendar) for reservation.

REPORTS

  • Management of a basic system of knowledge hierarchical.
  • Management of a public FAQ.
  • Content management by targets.